Privacy Policy

At Clera Solutions, we are committed to protecting the privacy of our clients, visitors, and partners. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or engage our investigative services. As a licensed private investigation agency operating in Ontario, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and all relevant provincial legislation.

Information We Collect

We collect personal information only when necessary and with your consent. This may include:

-Name, phone number, email address

-Mailing address or service address

-Details related to your request for investigative services

-Employment or case-related information (as provided by you)

-IP address, browser type, and site usage data (via cookies and analytics)

How We Use Your Information

Your information may be used for the following purposes:

-To respond to inquiries or quote requests

-To provide private investigation or surveillance services

-To verify identity and maintain case confidentiality

-To comply with legal obligations and licensing requirements

-To improve our website and customer experience

We do not sell, rent, or trade your personal information to third parties.

Consent and Confidentiality

By submitting information through our website or contacting us, you consent to the collection and use of your personal information as outlined in this policy. All information shared with Clera Solutions is handled with strict confidentiality in accordance with the ethical standards of licensed private investigators in Ontario.

Data Storage and Security

We use industry-standard security measures to protect your information from unauthorized access, loss, or disclosure. Case files and sensitive client information are stored securely and only accessible to authorized personnel.

Disclosure of Information

We may disclose your personal information only:

-When required by law (e.g. legal orders, subpoenas)

-When necessary to protect our legal rights

-When you provide explicit written consent for disclosure

Your Rights

Under Canadian privacy law, you have the right to:

-Access the personal data we hold about you

-Request corrections or updates

-Withdraw your consent at any time

-File a complaint with the Privacy Commissioner of Canada

Cookies and Website Analytics

Our website may use cookies to enhance your browsing experience and gather non-identifiable traffic data. You can adjust your browser settings to disable cookies at any time.

External Links

Our website may contain links to third-party sites. Clera Solutions is not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies before providing any personal information.

Policy Updates

We may update this Privacy Policy from time to time to reflect legal changes or improvements in our practices.

Contact Us

For any privacy-related questions, concerns, or requests, please contact us.

Clera Solutions

Email: privacy@clerasolutions.com

Phone: (905)-226-4479

Address: 55 Village Centre Place, Suite 200. Mississauga, Ontario, L4Z 1V9